Hold contractors and home services companies accountable


This is an open letter to the many local contractors and home services companies. I moved to Whidbey about four months ago, as did my sister and brother-in-law. Speaking on behalf of both of our households, we have been repeatedly disappointed by the lack of professionalism and customer service from local contractors and home services companies. We understand, business is good and you are very busy, however, that is never an excuse for no call backs, no shows, and an overall lack of response and interest. Speaking with many long-term residents, I have found that these are common occurrences and that the level of frustration is very high.

I encourage all residents who have experienced this lack of professionalism and customer service to let your voices be heard via Yelp, Facebook and other social media venues. When the economy turns, which it will, my hope is that residents will remember those contractors and home services companies that value professionalism and customer service and those that did not. I know we will.



More in Letters to the Editor

Letter: Navy, country need place for Growlers to practice

Editor, As a retired master chief who served at Whidbey Island, both… Continue reading

Letter: Our island community making a big difference

Editor, Thanks to Laura Guido for her article, “Making Art to Make… Continue reading

Letter: Insurance cuts a slap in the face

Editor, WhidbeyHealth recently announced budget cuts, as noted in the South Whidbey… Continue reading

Letter: Arrest by deputies’ helped avert potential tragedy

Editor, On Nov. 21, we on Whidbey Island were very likely in… Continue reading

Letter: Not anti-defense; against being ‘collateral damage’

Editor, I read the South Whidbey Record Dec. 5 article, “Navy ends… Continue reading

Letter: Frustrated by a lack of enforcement by county

Editor, It is in the spirit of continuous improvement that I write… Continue reading

Letter: Goal of matching large donation met at event

Editor, I would like to extend a personal thank you to all… Continue reading

Letter: Road etiquette and safety is important and serious

Editor, I complain about this all the time and I do my… Continue reading

Letter: WIN thankful for support community has shown

Editor, Whidbey Island Nourishes, or WIN, is celebrating the generosity of local… Continue reading

Most Read