Whidbey Telecom makes amends
June 8, 2012 · Updated 3:27 PM
Following April’s email fiasco, Whidbey Telecom is offering many of its customers a one month credit for June.
According to a recent notice sent out to customers, the credit will be applied automatically for those who had active email accounts during the upgrade and migration.
“In appreciation of your business, your patience, and as a goodwill gesture, we will apply a one month credit to your account for the high-speed internet, webpage, dial up or stand-alone email service to which you had one or more active email accounts during the email upgrade issue,” wrote Bruce Russell, the company’s chief operating officer.
In late April, the South Whidbey-based telephone, internet and email provider launched a planned update to its old email system. Complications resulted in severe service interruptions that lasted nearly a week and affected up to 7,000 customers.
For questions about the new email system or interface, call the company’s technical support team at 321-8324 or 1-800-880-0886.