News

Software causes erroneous bills

Some Langley residents may have recently received incorrect utility statements are being urged to contact City Hall.

Langley officials announced this week that the problem was the result of new billing software and a new rate structure, which was adopted by the city council.

“We have worked diligently to resolve the problem and there were some revised statements mailed out this week,” said utility clerk Cheryl Knighton, in a statement released Wednesday.

Anyone who believes they had an error on their bill and didn’t get a revised statement is encouraged to call City Hall at 221-4246 so needed corrections can be made.

 

We encourage an open exchange of ideas on this story's topic, but we ask you to follow our guidelines for respecting community standards. Personal attacks, inappropriate language, and off-topic comments may be removed, and comment privileges revoked, per our Terms of Use. Please see our FAQ if you have questions or concerns about using Facebook to comment.

Read the Nov 26
Green Edition

Browse the print edition page by page, including stories and ads.

Browse the archives.

Friends to Follow

View All Updates