Attorney general wants stories about 9-1-1 outage

  • Tuesday, January 8, 2019 1:47pm
  • News

Washington state Attorney General Bob Ferguson wants to hear from residents impacted by the recent statewide 911 outage.

Stories can be shared by sending an email to 911outage@atg.wa.gov.

The more than 12-hour 911 outage, which occurred between Dec. 27 and 28, was the second lengthy statewide outage of the emergency call system managed by CenturyLink since 2014, according to a press release.

“For the second time, CenturyLink has fallen short of its obligation to provide reliable 911 services for Washingtonians,” Ferguson said in the release. “If you called for help during this outage, only to be met with a busy signal, please share your story with my office. We want to know exactly how CenturyLink’s failure impacted the people of our state.”

In the wake of a six-hour 911 outage in 2014, Ferguson urged the state Utilities & Transportation Commission (UTC) to impose the maximum regulatory penalty of $11.5 million against CenturyLink. Among other testimony filed with the commission, Ferguson presented the story of Alicia Cappola, an Everett mother, who was home with her 5-year-old twins and was forced to arm herself with a kitchen knife to ward off an intruder after 37 unsuccessful attempts to get through to 911.

The UTC fined CenturyLink just short of $2.9 million for the outage.

Ferguson was “deeply disappointed” in the fine, which was a quarter of the maximum penalty he pushed for.

If you were impacted by the most recent 911 outage in December, email your story to 911outage@atg.wa.gov. You may or may not be contacted for follow up.

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