Those who call on South Whidbey Fire/EMS will now be able to provide feedback on their experience after an incident.
South Whidbey Fire/EMS staff and volunteers recently started providing clients with business cards at the end of a fire or medical emergency call. The card provides department contact information so it can be reached by those who would like to provide feedback. The flipside of the card lists a URL where clients may complete a short, anonymous online survey.
The cards also differentiate which responders are trained in Basic Life Support and which are from the district, since some situations involves paramedics from WhidbeyHealth.
“It is very important that you tell us how we did so we may continually improve our level of service,” South Whidbey Fire/EMS Chief Rusty Palmer said. “Emergency situations can be scary and overwhelming. An online survey creates a way to offer feedback to us in a private and less hectic setting.”