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LETTER TO THE EDITOR | Customers aren’t detectives
To the editor:
Whew! I read with alarm Mr. Gregor’s response in the Wednesday paper to Jeff VanDerford’s article regarding Langley business hours over the holidays. Just to be sure, I went back, and reread the original article, to see if indeed it deserved the vitriolic response from Mr. Gregor. It doesn’t; not that even a vitriolic article is justification for a vitriolic response.
I certainly would think most shop owners would be aware of the fact that people might be spending the weekend after Christmas on the island, and might be likely to do exactly what shop owners have hoped all year they would do — come and shop! And I cannot imagine any customer, any citizen under any guise, attempting to find out why a store was not open when its hours are posted as open. Customers need not be detectives.
I am sure the shop hours are not fun to maintain these days, when most owners have to man their businesses themselves. (That’s a big reason why I and many other people have opted not to own a business — we know the hours can be horrific, although the rewards in good times can also be great.)
I just think it is a good idea to have accurate shop hours information available to customers, to post a notice if the business has an emergency and cannot open as scheduled, and for shop owners to get the feedback from potential customers of the barriers the customers perceive to doing business.
And I for one would have great trepidation about doing business with Mr. Gregor — in case I too might somehow incur his wrath.